Office Depot Charged Millions for False Virus Scans Sales

Photo credit: Lizsummers – Wikimedia Commons

Office Depot and the Federal Trade Commission (FTC) announced that they reached an agreement to a settlement with Office Depot. Office Depot along with Support.com, a software supplier, will pay $35 million to the FTC.

Office Depot is accused of tricking customers into making them pay for virus scans they did not need. They are accused of being deceptive, tricking customers into believing they had viruses and such to charge for the repair.

“Consumers have a hard enough time protecting their computers from malware, viruses, and other threats. This case should send a strong message to companies that they will face stiff consequences if they use deception to trick consumers into buying costly services they may not need,” said FTC Chairman Joe Simons.

Office Depot says the program was a sales tool and that people received virus scans by a series of four questions and that if any one of the questions were answered with a “yes” than the scan came back with flags for malware or viruses.

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Office Depot Charged Millions for False Virus Scans Sales

Photo credit: Lizsummers – Wikimedia Commons

Office Depot and the Federal Trade Commission (FTC) announced that they reached an agreement to a settlement with Office Depot. Office Depot along with Support.com, a software supplier, will pay $35 million to the FTC.

Office Depot is accused of tricking customers into making them pay for virus scans they did not need. They are accused of being deceptive, tricking customers into believing they had viruses and such to charge for the repair.

“Consumers have a hard enough time protecting their computers from malware, viruses, and other threats. This case should send a strong message to companies that they will face stiff consequences if they use deception to trick consumers into buying costly services they may not need,” said FTC Chairman Joe Simons.

Office Depot says the program was a sales tool and that people received virus scans by a series of four questions and that if any one of the questions were answered with a “yes” than the scan came back with flags for malware or viruses.

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