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MSC Cruises

MSC Cruises Review

User Reviews:
Average Rating:
8.1 / 10
176 Reviews
Customer Service
176 Reviews 67%
Enjoyed Experience
176 Reviews 78%
176 Reviews 83%
Overall Satisfaction
176 Reviews 81%

MSC Cruises is a Swiss-based cruise line that sails to multiple destinations such as the Mediterranean, South America, Europe, and the Caribbean. MSC Cruise ships have been noted for their stylish design and interior. The cruise ships have been praised for their itineraries, ship activities, and 24-hour room service.

Entertainment: MSC cruise ships have theaters that host live performances, pilates and aerobics classes, spas, as well as dance lessons. You can also join in on poolside games, sports tournaments, trivia, and more.

Family Friendly: If you have a family and worried the children won’t be entertained, don’t fret, as MSC Cruises was voted one of the top cruise lines for family. Activities include live shows, contests, and parties. Most of the cruise ships have a pool, and some also have a water slide. There are also a number of activities and clubs on MSC Cruise created separately for kids depending on their age groups (kids, preteens, and teens). MSC Cruises also provides babysitting for children aged 1 to 3.


Reuben B.
Reuben B.
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I went on the Caribbean cruise package with my wife and i have to say I was very pleased. The accommodation was beautiful, I loved the complimentary dining. I loved that it didn't cost me an arm and a leg to have a good time. We took an excursion out through Old San Juan, and I felt like I was 18 again. The streets were beautiful. And then we took another excursion to Athol Island and I went snorkeling for the first time. I couldn't believe how clear the water was.

The Down Side

Although MSC Cruises scored high for its cost-effective pricing, they scored low for customer service. With users complaining of service from the staff with one user stating, “None of them must care for their jobs.”

MSC Cruises also scored low for the fact that there were no excursions available for free. Every off-boat excursion is paid for separately. Aside from these two issues, most of our reviewers stated they enjoyed their time on the boat.


Carol P.
Carol P.
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I have to say, I spent my 20th anniversary on an MSC Cruise ship and wish I didn't. The staff was nothing but unaccommodating, if they could get away with not helping you knew they were outta there like a bat out of hell. Aside from this issue my husband and I had a great time, we made the most of it. I just want people to know the cruise itself wasn't horrible just the staff.

MSC Cruises VS

Our users selected BookVIP as their favorite travel package website. BookVIP beat out MSC Cruises in almost every category. The biggest complaint our reviewers had about MSC Cruises was their customer service. But despite the horrible customer service, MSC Cruises did score high on the value chart for their discounted cruises. So if you don’t mind lousy staff and want to book a fun trip for a discounted price you should check out MSC Cruises.


MSC Cruises

MSC Cruises lost points for customer service but they did score high for value. The truth is you can't beat the price, if you can ignore the lousy staff and the afford the extra excursions, MSC Cruises may be the budget cruise line you were looking for.


  • Dining included
  • Different kids clubs created for specific age groups
  • Tons of on boat activities


  • Lousy Customer Service
  • Excursions cost extra

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