Lumens Light and Living

Lumens Light and Living
Lumens Light and Living

9.4 Total Score
Solid Online Retailer

When it comes to furnishing, redecorating, lighting, and more, Lumens is the go-to for all home improvement needs. With over 300 brands to choose from and an incredible amount of sales, you are sure to find something just for you. Lumens specializes in modern lighting, ceiling fans, furniture and home decorating. With their excellent customer service attentiveness and advice when it comes to home improvement, they really know what they’re talking about. The knowledge this company has behind them is impressive; they’ll help you bring that magazine look alive right in your own home.

Product Quality
Wide Selection
Customer Service
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In addition to Lumens offering the best variety of modern lighting and contemporary home decor pieces, they make it a priority to make every customer shopping experience the best and most beneficial it can be. At Lumens Light and Living, you can select a specific category, by your favorite brand, or by the room you are planning to revive. And you’ll find plenty of useful tips, how-to articles and advice, and in-depth brand stories, exclusive interviews, and guides to buying to assist further in your shopping experience. Lastly, for anything you see and absolutely love, select ‘add’ to join it to your personal generated list with their Favorites functionality.

How is the Customer Service at Lumens Light and Living?

Lumens Light and Living takes customer service expertise to the next level. The team at Lumens is passionate about helping their customers find the precise fixture for their needs. Whether it’s a small improvement, an extensive new construction scheme, or the purchase of that little tweak side table lamp, the team at Lumens is here to help.

The Lumens Light and Living’s impressive team consists of lighting professionals that have mostly over 10 years of lighting background. All sales staff are ALA certified, but that’s just the foundation. Lumens strives for knowledge in the areas of lighting, and design with new technology constantly coming out keeps the employees in a constant state of learning. Lumens holds weekly training sessions to ensure everyone is up to speed on the latest trends and technological advancements.

This Lumens is hands down committed to achieving customer satisfaction and is not just focused on making a sale. They truly want to learn both your functional specifications as well as your tasteful desires before making suggestions. In addition, the team is on top of everything from hunting down missing shipments, dealing with production delays, and problems handling returns and replacements. The employees at Lumens Light and Living company truly listen to the customers, urging customers to participate in surveys, and are gratified to have a 98% satisfaction score.  

Lumens Light and Living offers a financing option available for orders of $999 or more with no interest if the bill is paid in full within 12 months of finance making it affordable for everyone.

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