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Vivid Seats Review

Vivid Seats Review

4,144 Reviews
4,144 Reviews 90%
Ticket Prices
4,144 Reviews 90%
Customer Service
4,144 Reviews 89%
Would Recommend To Others
4,144 Reviews 87%

User Reviews:


Average Rating:

9 / 10

At Vivid Seats, the company is there for you with every event throughout the whole entire tickets purchasing process. It’s by no accident the company is named Vivid Seats. The word “vivid” originates from the Latin word “Vivere” which translates “to live,” and attending live events gives you the chance to live in the music, live in the culture, and live in the brilliance that all make the vivid memories and individual stories that will last forever! Take a minute and look at some of the Vivid Seats Review and how they rave about the hassle-free ticket purchasing experiences.

Vivid Seats Purpose

Vivid Seats knows that every live event experience begins before you walk into the venue. From the time you hear about the event to when you start to figure it all out, the seats, the people to bring with you, and more. Those determinations are all components of what can make the experience memorable or terrible. With Vivid Seats understanding this, they created this platform to reinvent the ticket buying process. They have the best tools for you to learn, shop, personalize, and organize your event. The company continually invests in their site’s functionality and information, allowing you to go from start-to-finish faster and smoother versus other ticket websites. Vivid Seats works harder to be the leader in providing value, discounted priced tickets with premium service quality. Don’t just take it from us, take a look at what actual customers have to say in their Vivid Seats review.

Becky G.
Becky G.
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It was so easy to complete my ticket purchase, and I appreciate that considering I'm not very tech savy. I was very appreciative of the extra help with the tickets through the Vivid Seats customer service team. I thought at first that the tickets I was purchasing weren't available, but sure enough, it was a quick, easy and helpful transaction.

Vivid Seats Guarantee 

The company also knows that when purchasing tickets, trust plays a significant role because nobody wants to get ripped off and receive faulty tickets. Thus, designing their website to be safe and secure to ease further the concerns of buying tickets online. Your personal information provided is never shared among the seller, and all orders are backed with their 100% Buyer Guarantee. While many ticket distribution sites allow just about anyone to sell an event ticket without any further help, Vivid Seats services including the thorough screening process. They are there to protect and assist you through the whole process. Vivid Seats invests in their process and foundation making your purchasing process worry-free.


Vivid Seats is committed to obtaining your satisfaction with every purchase of tickets. They hold the fastest responsive customer service reps in the industry with years of professional experience in satisfying thousands of loyal customers. Vivid Seats team is here to help you from beginning to end, anytime, all the time. Choosing the right seats with the right price in a fast-paced market requires professional coordination, their full-service staff is at your fingertips to do just that. As the middleman to your spectacular live event experiences, the team at Vivid Seats wants to encourage you to look forward to your upcoming show with confidence.

Top of the Line Customer Care

Vivid Seats believes that its customers deserve more than just the tickets they order. That is why they are pleased to be a Full-Service provider with their very own industry-leading service team, accessible by everyone who purchases through them by phone or online even during extended business hours. Many other ticket seller competitors don’t include service with their tickets, but with Vivid Seats, it’s simple, versus other third party ticket sites that pass on any problems or concerns you may have to the direct seller. Vivid Seats will never pass along your information; they’re always here to help you with your order. You have the company’s full dedication to providing you with the industry’s best service and protection, giving you time to focus on enjoying your event instead of having to shop around or worry about your tickets authentication.

Shane H.
Shane H.
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What a wonderful experience I had through Vivid Seats. I purchased tickets to a Friday night concert on Wednesday and had them the next day just in time for the concert. It was my first time buying through Vivid Seats, and I reached out to customer service through their live chat. I waited less than one minute for a response, and my questions were answered fully. I will be purchasing tickets through them for now on and highly recommend them for you to do the same.

Safe & Secure Transactions

Vivid Seats wholeheartedly believes their customers’ private and personal information should remain that way. They utilize recognized industry standards on privacy and security to guarantee your purchases are safe and secure. Unlike many of their competitors, they do not share your credit card information with anyone, whether it’s the broker or other individuals who happen to be selling the tickets. Instead, the team behind Vivid Seats works diligently on your behalf to obtain your tickets, make payments to sellers, and handle everything in between giving their customers full peace of mind when placing their order. Just read customer what customers say in their Vivid Seats review.

Prompt ticket delivery

They recognize that many of their customers purchase tickets at the last minute. Not to worry, in all cases, delivering the tickets to you requires skillful coordination and communication. They vow to guarantee that Vivid Seats will deliver your tickets to you just in time for the event or your money back. The company always prefers to send tickets in a secured courier through UPS, but in a case that does not allow this, they will employ the special delivery services to manage any exceptions.

validation and authenticity tickets

As part of Vivid Seats mission, they strive to take the fear out of buying tickets online. Vivid Seats has amongst the strongest relationships with most ticket re-sellers in the industry. All sellers are rigorously assessed according to their business practices and track record, and guarantee all tickets to be valid and authentic, or receive your money back.

Veronica D.
Veronica D.
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Today I made my 4th purchase of tickets through Vivid Seats, and if I could give them 10 stars, I would this company is hands down the best I will not purchase tickets anywhere else.

Accurate Orders

The company operates in tight collaboration with their ticket resellers for every order, and guarantee that the tickets you receive are identical or your money back.

Full refunded for canceled events

If an event you purchased tickets for is canceled with no rescheduled date, you will receive a full refund of the purchasing price, including delivery fees. For events that are canceled and rescheduled, the customer care team will assist you with any ticket reissuing concerns or even assist you with selling your tickets if the new date no longer works for you.

Vivid Seats vs. Other Leading Ticket Distributors

Vivid Seats believes that they offer the best selection of tickets at the best prices available in the industry. They back up all purchases made through Vivid Seats with their leading customer service guarantees. It is because of this reliability and commitment that we recommend Vivid Seats before other third-party platforms. Because we care about our customers, Vivid Seats Reviews speak the truth when they say this is the best company to purchase tickets from. We do not recommend that customers shop for tickets on general classified advertisement sites. Most ticket sites offer buyer protections against false tickets. Unlike classified advertisement sites like eBay and craigslist that have extensive stories of fraudulent ticket experiences, so please purchase tickets from a well-analyzed site like Vivid Seats.

Bruno F.
Bruno F.
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I love Vivid Seats convenient ticket download not to mention the money I saved by going through them I got front row seats to see my favorite performer for half the price they were going for on other ticket vendors. Vivid Seats is the best!

Vivid Seats, SeatGeek or StubHub?

Experience so much more with Vivid Seats from a wide variety of the best seats at the latest events to the industry’s most responsive customer service and their 100% Buyer Guarantee that ensures your ticket will work at the gate. With over two decades of experience, Vivid Seats provides fans with safe, affordable, and all-around best ticket buying experience in the industry. Vivid Seats have processed over $1 billion in successful ticket transactions and famously send hundred of thousands of fans to amazing live events every day.

The Difference Between Vivid Seats, SeatGeek, & StubHub?

The best thing about Vivid Seats is they are constantly improving their site’s functionality to keep up with the newest technology so you can start and finish quicker and easier than on any other leading ticket website. They have also designed their site to be safe and secure to ensure purchasing protection online. They are there to protect you with every stage of the purchasing tickets process. They continually invest in their marketplace with the aim of making every purchase worry-free.

The employees behind Vivid Seats work diligently to provide a unique combination of discounted tickets with premium customer service. But don’t take our word for it. We invite you to check out what users had to say in their Vivid Seats Review about their own experiences.

Shannon A.
Shannon A.
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The word that best describes my overall experience would be great! Great customer service, great prices, great seats, and a great show! I will definitely be using Vivid Seats to purchase my next concert tickets.

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